Your Mission

As a Customer Success and Delivery Manager, you will be at the forefront of our customer success strategy, responsible for managing the full customer journey - from onboarding and project delivery to ongoing engagement on our platform. This role is integral in ensuring our customers achieve their goals with Quantistry, combining the best of customer success management, project oversight, and technical engagement. 

Here’s what you can expect to do on a day-to-day basis:


Project Management & Delivery

• Coordinate and oversee the successful delivery of customer projects, ensuring timelines, quality, and customer expectations are met.
• Act as the main point of contact for customer projects, managing communications and aligning cross-functional teams to provide optimal solutions.
• Coordinate with R&D and technical teams to resolve complex issues and support specialized requirements.
• Oversee and support internal teams working on customer projects, facilitating resource allocation and troubleshooting as necessary.
• Track and report on project progress, troubleshooting any issues and proactively mitigating risks.
  
  

Customer Success & Relationship Management

• Build and nurture relationships with customers to foster long-term partnerships and ensure consistent value from Quantistry’s platform.
• Develop a deep understanding of customers' needs and objectives, aligning our solutions to achieve these goals.
• Regularly check in with customers to ensure they’re leveraging our platform to its fullest potential, offering strategic guidance and insights as needed.
• Drive customer engagement on the platform by providing onboarding, training, and resources that empower users to maximize their experience.
• Gather feedback on platform usage and work with the product team to implement improvements based on customer insights.
• Develop and conduct customized training sessions and ensure that customers are informed about new features and updates.

Your Talents

• 5+ years in a Customer Success, Project Management, or Account Management role, ideally within a very technical environment.
• Proven experience managing complex projects, with strong organizational and time-management skills.
• Experience in managing technical / scientific teams in a project-oriented environment.
• Technical and scientific acumen to understand and communicate platform capabilities.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
• A collaborative team player with the ability to align cross-functional resources effectively.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and project management software (e.g., Asana, Jira).
• Experience working in the chemical, material science, or energy sectors is a plus.
• A background in a scientific or technical field (Chemistry, Materials Science, Engineering and related fields) is a huge plus.

You might not tick all the boxes and that’s ok, apply anyways! Even though we have clearly defined roles, we are an early-stage startup and there are so many things to do that every team member can define the own role to a certain extent.

Your Package

• Full-time 
• Flexible working hours and home office days 
• 30 days of vacation per year 
• Personal development budget of 1,000 EUR per year 
• Top-notch coffee at our favorite coffee shop next door for only 1 EUR 
• Free fruit and a large selection of drinks (including soda, juices, Mate) 
• Work equipment of your choice 
• A competitive salary based on your experiences

About us

Shaping the Future of Materials – it might sound abstract, but it’s much more connected to everyday life than you might realize. From smartphones to solar cells to batteries, these products are packed with advanced knowledge and innovation. And in every case, their journey began in a lab, where the foundation for their development was laid.

Through thousands of development cycles, researchers meticulously refine materials to achieve their optimal properties - whether it’s attaining the perfect conductivity for a semiconductor or the ideal viscosity for a water-based lubricant. This process demands significant time and, naturally, considerable investment.
 
We believe there’s a better way to approach this today! Our Quantum- and AI-based R&D platform, QuantistryLab, streamlines this process by replacing countless lab development cycles. It helps companies reduce research costs, accelerate R&D timelines, and enhance their environmental footprint - all at once. Our customers love it, and so do we. What about you?

Additional Information

Quantistry is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, or genetic information.  
 
Please feel free to send your application either in English or in German, whatever you prefer!

Contact Information

Your contact person is Hamy. If you have any questions, please send an email to career@quantistry.com. Please apply for this position only through our careers page at https://quantistry.com/career including your CV, a short cover letter, and ideally highlighted projects you’d like us to know about.
 

We look forward to your application!